New Generation Swift Services

Welcome to New Generation Swift Services

New Generation Swift Services

we pride ourselves on being a dynamic outsourcing firm specializing in comprehensive call center and customer care solutions

New Generation Swift Services

Welcome to New Generation Swift Services

At New Generation Swift Services, we pride ourselves on being a dynamic outsourcing firm specializing in comprehensive call center and customer care solutions. Our mission is to bridge the gap between businesses and their customers through seamless communication across multiple platforms—whether it's over the phone, via social media, or through in-person interactions.

Our commitment goes beyond just business. We are deeply invested in youth development and community service, believing that empowering the next generation is key to building a better future. By harnessing the energy and potential of young talent, we deliver innovative and effective customer care solutions that meet the needs of today’s fast-paced world.

Join us as we work towards creating a better-connected and more compassionate community, one conversation at a time.

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New Generation Swift Services

Our services

Telesales

Telesales

Offering comprehensive solutions in telesales, customer care, support, helpdesk, and helpline to enhance customer relationship management.

Outsourcing

Outsourcing

Outsourcing solutions include customer support, order management, loyalty services, and inbound call management to enhance customer experience.

Pre and after sales services

Pre and after sales services

Pre and after-sales services include pre-sales support to streamline the sales process and after-sales support to assist customers in using products and services.

Multimedia representation

Multimedia representation

Multimedia presentations combine slides, video, and sound to engage multiple senses, and are part of our county and state presentations contest.

Our values

Reliability

  • Living the SeaManShip values
  • Doing the right thing in the right way even if no one is watching

Professionalism

  • Safety first
  • Producing quality work at all times
  • Efficiency and effectiveness in carrying out assigned roles and responsibilities

Responsibility

  • Delivering on promise based on agreed targets
  • Demonstrating ownership of mandated assignments

Teamwork

  • Collaborating and cooperation with others within the company and customers to leverage team diversity
  • Value differences and leverage on diversity of the team contribution
  • Care and respect to all opinions within the team

Empowerment

  • Having confidence and trust in delegating responsibilities to staff to execute tasks competently
  • Training and mentoring to continuously develop staff
  • Provide equal opportunity to all staff without prejudice
  • Build courage to give objective feedback
  • Recognize staff contribution and reward